Enabling Email Notification In PCS (Process Cloud Service)

Many a times we face issue like we have created a process flow with Human task in PCS for approval but the email doesn't get sent to approvers.

There might be different reasons behind this.

The most common ones are:

1) Our organization might have firewalls or filters that is blocking the mails

2) The email notification setup is not  done in PCS.

We will see the second point in this article.

To enable PCS to allow sending emails we need to follow the below steps:

• Login to  OIC Console (We need to have administrator role for that OIC Instance)
• Click on menu -> My Tasks
  

 

 

• Click on Administration
  

• Click on Services

 

 

• After this click on Infrastructure tab
  

 

• If we see in the "Oracle Notification Service", we will notice that by default the notification mode will be "None". We need to select "Email" from the drop down    

 

 

• Provide the from Email address and click on register and then  click on Save
  

 

 

 

• Now we will do a sample email notification test to check if the email is getting sent.
• For this click on Notification logs option as shown in below screenshot.

 

 

• Click on Test Notifications.

 

 

 

• Here Provide the details and click on Send
  

 

 

 

• Now to see the status ,  check the checkbox "Show Sent Notifications"

 

•  Check the mail for confirmation

 

 

 

Now we will be able to send the notification from PCS.